Get in Touch With Us
Thank you for visiting. Whether you have a question, a suggestion or a concern, we would be glad to hear from you. This page explains the simplest way to reach us, what to include in your message and what to expect once you have written.
How to Reach Us
The best way to contact our team is by email. Please write to info@shockcone.co.uk and a member of the team will read your message personally. We do not use automated replies to answer questions, so every response comes from a real person.
What You Can Contact Us About
People get in touch for all sorts of reasons. Some of the most common include:
- Corrections: if you spot something on the site that looks out of date or inaccurate, please let us know so it can be checked and updated.
- General questions: if something on a page is unclear, we are happy to explain it in plainer terms.
- Feedback: ideas for new topics, comments on how the site works, or thoughts on how pages could be easier to read.
- Business enquiries: partnership or advertising questions can be sent to the same address.
- Technical issues: broken links, pages that do not load properly or problems viewing the site on your device.
Helping Us Help You
A few small details make it much quicker for us to reply usefully. Where possible, please include:
- A short subject line describing your message
- The address of the page you are writing about, if relevant
- A clear description of your question or the issue you noticed
There is no need to send personal documents or sensitive information. If we ever need more detail, we will ask.
When to Expect a Reply
We aim to respond to most messages within two to three working days. During busy periods or public holidays it may take a little longer, but every message is read. If your email concerns an urgent error on the site, mentioning this in the subject line helps us prioritise it.
Your Information
Any details you share when contacting us are used only to answer your message. You can read more about how information is handled in our Privacy Policy. For the rules that apply when using this website, please see our Terms of Use.
A Quick Note
We are an independent information website. We cannot access personal accounts held with any third-party service, process payments or settle disputes on anyone's behalf. If your question relates to an account elsewhere, the provider of that service will be best placed to help.
We appreciate you taking the time to write, and we look forward to hearing from you.